The EZ10 is being utilized in the government of New South Wales' BusBot program, which is taking place in that state's city of Coffs Harbour. That program began with the vehicle taking passengers along a stretch of road at the Coffs Harbour Marina. As of April 8th, the second phase of the trial began, in which the shuttle is being used to ferry passengers around the Marian Grove Retirement Village.
Users start by summoning the vehicle via a smartphone app, created by public transit company Via. That app responds by telling them which nearby bus stop they should proceed to for pickup. The shuttle subsequently arrives, allows them to get onboard, and then drops them off at their destination bus stop within the village.